Transit Agency Goals and Non-Traditional Performance Indicators Focused on Equity
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Summary
Historically, ridership has been the primary way transit agencies have communicated their success and public value in making connections for community. Several transit agencies have shifted services and enhanced performance tracking in recent years in ways that relate to the… inequities tied to race, ethnicity, national origin, physical ability, income, age, or gender. TCRP Synthesis 176: Transit Agency Goals and Non-Traditional Performance Indicators Focused on Equity from TRB's Transit Cooperative Research Program, documents the current practice of transit systems using non-traditional indicators to measure and improve equity as it relates to service planning and the customer experience.