Public library services for Canadians with print disabilities
  • Mobile accessibility tips
    • Change contrast
      • AYellow on black selected
      • ABlack on yellow selected
      • AWhite on black selected
      • ABlack on white selected
      • ADefault colours selected
    • Change text size
      • Text size Small selected
      • Text size Medium selected
      • Text size Large selected
      • Text size Maximum selected
    • Change font
      • Arial selected
      • Verdana selected
      • Comic Sans MS selected
    • Change text spacing
      • Narrow selected
      • Medium selected
      • Wide selected
  • Register
  • Log in
  • Français
  • Home
  • Newspapers
  • Magazines
  • Recommended
  • For libraries
  • Help
  • Skip to content
      • Change contrast
        • AYellow on black selected
        • ABlack on yellow selected
        • AWhite on black selected
        • ABlack on white selected
        • ADefault colours selected
      • Change text size
        • Text size Small selected
        • Text size Medium selected
        • Text size Large selected
        • Text size Maximum selected
      • Change font
        • Arial selected
        • Verdana selected
        • Comic Sans MS selected
      • Change text spacing
        • Narrow selected
        • Medium selected
        • Wide selected
  • Accessibility tips
CELAPublic library services for Canadians with print disabilities

Centre for Equitable Library Access
Public library service for Canadians with print disabilities

  • Register
  • Log in
  • Français
  • Home
  • Newspapers
  • Magazines
  • Recommended
  • For libraries
  • Help
  • Advanced search
  • Browse by category
  • Search tips
Breadcrumb
  1. Home

Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success

By Dean Spitzer

Business and economics

Synthetic audio, Automated braille

Summary

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used.Transforming Performance Measurement presents a breakthrough approach that will… not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer&’s "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as:How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system.The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Title Details

ISBN 9780814430095
Publisher AMACOM
Copyright Date 2007
Book number 6650587
Report a problem with this book

Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success

FAQ

Which devices can I use to read books and magazines from CELA?

Answer: CELA books and magazines work with many popular accessible reading devices and apps. Find out more on ourCompatible devices and formats page.

Go to Frequently Asked Questions page

About us

The Centre for Equitable Library Access, CELA, is an accessible library service, providing books and other materials to Canadians with print disabilities.

  • Learn more about CELA
  • Privacy
  • Terms of acceptable use
  • Member libraries

Follow us

Keep up with news from CELA!

  • Subscribe to our newsletters
  • Blog
  • Facebook
  • Twitter
  • Youtube

Suggestion Box

CELA welcomes all feedback and suggestions:

  • Join our Educator Advisory Group
  • Apply for our User Advisory Group
  • Suggest a title for the collection
  • Report a problem with a book

Contact Us

Email us at help@celalibrary.ca or call us at 1-855-655-2273 for support.

Go to contact page for full details

Copyright 2025 CELA. All rights reserved.