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The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate
Par Jacob Morgan, Marshall Goldsmith. 2017
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has…
emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.100 Best Routes On Scottish Mountains
Par Ralph Storer. 1995
From gentle afternoon strolls to challenging scrambles in remote mountain sanctuaries, this revised and updated guide covers walks in the…
Scottish highlands. All walks are circular and accessible by road. No rock climbing is involved and the routes, each including a peak over 2000 feet, have been selected by an experienced Scottish walker. All Highland regions are included and each walk can be completed in a day. Maps and information about difficulty rating, type of terrain and conditions in adverse weather is provided. * All walks are circular and accessible by road * No rock climbing is involved * Selected by an experienced Scottish walker * Each route includes a peak over 2,000 feet * All Highland regions are included * All walks can be completed in one day * Each route has a detailed sketch map and ratings for technical difficulty, type of terrain and conditions in adverse weatherMind Is Flat: The Remarkable Shallowness of the Improvising Brain
Par Nick Chater. 2018
In a radical reinterpretation of how the mind works an eminent behavioral scientist reveals the illusion of mental depth…
Psychologists and neuroscientists struggle with how best to interpret human motivation and decision making The assumption is that below a mental surface of conscious awareness lies a deep and complex set of inner beliefs values and desires that govern our thoughts ideas and actions and that to know this depth is to know ourselves In this profoundly original book behavioral scientist Nick Chater contends just the opposite rather than being the plaything of unconscious currents the brain generates behaviors in the moment based entirely on our past experiences Engaging the reader with eye-opening experiments and visual examples the author first demolishes our intuitive sense of how our mind works then argues for a positive interpretation of the brain as a ceaseless and creative improviserBureau of Spies: The Secret Connections between Espionage and Journalism in Washington
Par Steven T. Usdin. 2018
Brings to light the long history of spies posing as journalists in Washington.Covert intelligence gathering, propaganda, fake news stories, dirty…
tricks--these tools of spy craft have been used for seven decades by agents hiding in plain sight in Washington's National Press Building. This revealing book tells the story of espionage conducted by both US and foreign intelligence operatives just blocks from the White House. Journalist Steven T. Usdin details how spies for Nazi Germany, imperial Japan, the Soviet Union, and the CIA have operated from the offices, corridors, and bars of this well-known press center to collect military, political, and commercial secrets.As the author's extensive research shows, efforts to influence American elections by foreign governments are nothing new, and WikiLeaks is not the first antisecrecy group to dump huge quantities of classified data into the public domain. Among other cases, the book documents the work of a journalist who created a secret intelligence organization that reported directly to President Franklin Roosevelt and two generations of Soviet spies who operated undercover as TASS reporters and ran circles around the FBI. The author also reveals the important roles played by journalists in the Cuban missile crisis, and presents information about a spy involved in the Watergate break-in who had earlier spied on Republican presidential candidate Barry Goldwater for then-President Lyndon Johnson.Based on interviews with retired CIA, NSA, FBI, and KGB officers, as well as declassified and leaked intelligence documents, this fascinating historical narrative shows how the worlds of journalism and intelligence sometimes overlap and highlights the ethical quandaries that espionage invariably creates.Microfinance, Risk-taking Behaviour and Rural Livelihood
Par Amit K. Bhandari, Ashok Kundu. 2014
This book offers an in-depth analysis of borrowing and risk taking behavior of rural people, with the aim of designing…
effective financial products and service delivery in the rural market. Includes analysis of government schemes to promote rural development.Extreme Frontiers: Racing Across Canada from Newfoundland to the Rockies
Par Charley Boorman. 2012
Charley Boorman is back on his bike exploring the world's second largest country - home to some of the most…
stunning and challenging terrain known to man. Canada is a country of extremes, and Charley knows all about pushing the limits. He goes dirt biking in New Brunswick, dives through old shipwrecks in Tobermory and rides along Butch Cassidy's old Outlaw Trail. He also meets a fascinating mix of people on his journey. As he heads across Canada, he plays ice hockey with a legend of the game; spends a day as a Mountie cadet and nearly meets a ghost in Winnipeg . . . Written with Charley's trademark enthusiasm and humour, Extreme Frontiers is fast-paced, hugely entertaining and packed with adventure (and rather a lot of mosquitoes).How To Manage Your Mammoth: The Procrastinator's Guide to Getting Things Done
Par Wendy Jago. 2012
How to Manage Your Mammoth draws on a single coaching technique, bite sizing, to help you manage issues and tasks…
that you find difficult, overwhelming or impossible. You can use bite sizing to break down a difficult task or build up to a goal. Experienced psychotherapist and coach Wendy Jago draws on her work with business professionals worldwide in the banking and commercial sectors, to provide a user-friendly guide packed with short, snappy exercises to help even the worst procrastinators. How to Manage Your Mammoth will cover: * How you naturally approach problems. Do you hone in on the details/specifics straight away or do you think of a problem in its entirety rather than its parts? * How much energy and stamina do you have to draw on. What is your natural attention span? The book will show you how to work with your natural energy and attention levels and not against them.* How we unintentionally create mammoths and how we can avoid doing so. * What to do when other people in your life have a different way of managing tasks that conflicts with your style. How do you work together to get the job done?*How much can be achieved in very small chunks of time, known as twenty-minute miracles.Kostenrechnung: Klassische und neue Methoden in der Unternehmenspraxis
Par Jürgen Horsch. 2018
Kompakt und fundiert f hrt J rgen Horsch in die zentralen Inhalte der Kosten- und Erl srechnung…
ein Zugunsten einer verst ndlichen Vermittlung werden theoretische Ausf hrungen auf das notwendige Ma beschr nkt Anhand einer integrierten empirischen Untersuchung zeigt der Autor welche Methoden sich in der betrieblichen Praxis durchgesetzt haben Zahlreiche Fallbeispiele und bungsaufgaben vertiefen das erworbene Wissen Die 3 Auflage wurde berarbeitet und um weiteres Material f r Dozenten erg nzt das online zug nglich istAttention All Shipping: A Journey Round the Shipping Forecast
Par Charlie Connelly. 2004
This solemn, rhythmic intonation of the shipping forecast on BBC radio is as familiar as the sound of Big Ben…
chiming the hour. Since its first broadcast in the 1920s it has inspired poems, songs and novels in addition to its intended objective of warning generations of seafarers of impending storms and gales.Sitting at home listening to the shipping forecast can be a cosily reassuring experience. There's no danger of a westerly gale eight, veering southwesterly increasing nine later (visibility poor) gusting through your average suburban living room, blowing the Sunday papers all over the place and startling the cat.Yet familiar though the sea areas are by name, few people give much thought to where they are or what they contain. In ATTENTION ALL SHIPPING Charlie Connelly wittily explores the places behind the voice, those mysterious regions whose names seem often to bear no relation to conventional geography. Armchair travel will never be the same again.Social Marketing in India
Par Nancy R. Lee, Sameer Deshpande. 2013
This book, an adaptation of Nancy R. Lee and Philip Kotler's highly successful book Social Marketing: Influencing Behaviors for Good,…
4th Edition, is structured around the ten-step marketing planning process that trains and encourages those in positions responsible for influencing public behaviors to undertake a systematic and comprehensive approach to behaviour change rather than jumping to the stage of producing just ads or distributing condoms. The book will convince readers when employing social marketing, it takes more than this. The book illustrates the planning process, importance of research, and related concepts through numerous examples that are of high quality and diverse contexts. It is one of the first books to bring together excellent social marketing thoughts related to the Indian situation at one place. Through these discussions, the book proposes new ways to address old problems related to public health, injury prevention, environment protection, community harmony, and financial well-being. In a nutshell, if you want to learn how to fix India's problems, this book is for you.International Trade Policy and Class Dynamics in South Africa
Par Simone Claar. 2018
This book provides an innovative perspective on class dynamics in South Africa, focusing specifically on how different interests have shaped…
economic and trade policy. As an emerging market, South African political and economic actions are subject to the attention of international trade policy. Claar provides an in-depth class analysis of the contradictory negotiation processes that occurred between South Africa and the European Union on Economic-Partnership Agreements (EPA), examining the divergent roles played by the political and economic elite, and the working class. The author considers their relationships with the new global trade agenda, as well as their differing standpoints on the EPA.Billy Connolly's Route 66: The Big Yin on the Ultimate American Road Trip
Par Billy Connolly. 2011
Britain's best-loved comedian hits the most famous highway in the world on an unforgettable journey.Billy Connolly, music-lover, biker, and scourge…
of the beige and bland the world over, has dreamed about taking a trip on the legendary Route 66 since he heard Chuck Berry belting out one of the greatest rock 'n' roll records of all time. And now he's finally had the chance to do it, travelling every mile on his custom-made trike in search of the real America that can still be found beyond the nation's freeways.Taking in both the essential icons and the hidden gems of the 'Mother Road', Billy also meets up with plenty of the memorable characters who call it home. With his instinct for a good story, and the infectious enthusiasm that has made him our most engaging national treasures, Billy Connolly is the ultimate guide to the ultimate road trip.Long Cloud Ride: A 6,000 Mile Cycle Journey Around New Zealand
Par Josie Dew. 2008
After two months on board a Russian container ship sailing 15,000 miles across the world, Josie finally arrives in New…
Zealand with her bike. Over the next nine months she cycles 10,000 kilometres all over North and South Islands while experiencing the wettest, windiest and stormiest year on record. During this time Josie was spat at, shouted at, honked at, and both run off and blown off the road. She got soaked, sunburnt, hailed on and snowed on and was alternately starved and over-fed, over-charged and under-charged. Then there was the wildlife: the possums (both dead and alive): exotic birds such as moreporks (with their eerie call) and fantails (who decided to follow); the ostriches, who liked to chase English cyclists and the harriers, who liked to dive bomb them; the more familiar but no less frustrating farm animals, who provided sheep-jams and cow-blocks to slow Josie down. In Long Cloud Ride, Josie brings New Zealand brilliantly to life. Warm, witty and acutely observed as ever, her latest adventure is sure to delight old and new fans alike.No One Understands You and What to Do About It
Par Heidi Grant Halvorson. 2015
Have you ever felt you're not getting through to the person you're talking to, or not coming across the way…
you intend? You're not alone.That's the bad news. But there is something we can do about it. Heidi Grant Halvorson, social psychologist and bestselling author, explains why we're often misunderstood and how we can fix that.Most of us assume that other people see us as we see ourselves, and that they see us as we truly are. But neither is true. Our everyday interactions are colored by subtle biases that distort how others see us-and also shape our perceptions of them.You can learn to clarify the message you're sending once you understand the lenses that shape perception: Trust. Are you friend or foe? Power. How much influence do you have over me? Ego. Do you make me feel insecure?Based on decades of research in psychology and social science, Halvorson explains how these lenses affect our interactions-and how to manage them.Once you understand the science of perception, you'll communicate more clearly, send the messages you intend to send, and improve your personal relationships. You'll also become a fairer and more accurate judge of others. Halvorson even offers an evidence-based action plan for repairing a damaged reputation.This book is not about making a good impression, although it will certainly help you do that. It's about coming across as you intend. It's about the authenticity we all strive for.The 8 Motivational Challenges
Par Heidi Grant Halvorson. 2013
From the author of Succeed and Focus, a quick and easy guide to motivating anyone – including yourself. There is…
no one-size-fits-all way to get people motivated. Anyone who tells you that you should do X to get the most out of your employees, your students, or even yourself, isn’t telling you that – at best – X only works for some of the people, some of the time. In this short guide Heidi Grant Halvorson identifies the eight different types of underperformers and draws on research from her books Succeed and Focus to offer tailored strategies for lighting a fire under each one. Underperformers range from the truly achievement challenged to those who are actually performing at a high level but could perform even better if someone knew the right way to motivate them. Halvorson explains how we can understand each profile in terms of the mindset and motivational focus they bring to their work, in addition to the confidence with which they approach it. For each profile, each she lays out specific, evidence-based strategies for increasing effectiveness and engagement. Succinct and focused, this prescriptive guide will appeal to readers of What Successful People Do Before Breakfast and 9 Things Successful People Do Differently.The Praxis of Product Design in Collaboration with Engineering
Par Wayne C. Chung. 2019
This book reveals how a generative design process capitalizes on understanding humans in context to deliver appropriate innovation A…
repertoire of design actions and output allows designers to work dynamically in order to create a cascade of new ideas and insights The Design Matrix a visual team tool provides a prescriptive and descriptive guide enabling a range of users to work through a problem and also reflect on past decisions Several case studies from prior industry collaborative projects show the complexities and tensions that can be tackled through the design process and matrix Case studies include design and engineering development and production of an 8 Tesla MRI biomedical projects medical devices and consumer products Other cases with Ford Motor Company and Cognizant Technologies illustrate how using a human-centered design process can shift the business paradigm for new products services systems and social innovations Each story shows different and distinct aspects that span classic design and engineering problem solving to generative contextual processes which lead to innovative solutions Describes a studio-based product development pedagogy so readers can understand through past examples how to operationalize their own design engineering and innovation processes Provides specific stories that showcase details of the project work the contextual insights and proposed solutions as a result of applying tangible visualizations collaborative work methods and framing and reframing of the problem Uses case studies to demonstrate how to use divergent and convergent design thinking and actions from multiple stages of the design process so this can lead to critical team integration and new contextual insightsGlobal Crises, Global Solutions: Costs and Benefits
Par Bjørn Lomborg. 2004
Lomborg (statistics, U. of Aarhus) explores ten of the most serious challenges facing the world today: climate change, communicable diseases,…
conflicts and arms proliferation, access to education, financial instability, governance and corruption, malnutrition and hunger, migration, sanitation and access to clean water, and subsidies and trade barriers. He provides arguments and data for this set of problems and hopes to help in prioritizing responses. Each issue is introduced by an expert who defines the scale of the problem and describes the cost and benefits of a range of policy options. Two sets of alternative perspectives are included with the proposals, and eight economists rank the options and evaluate the the policy proposals. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)Post-Truth: Why We Have Reached Peak Bullshit and What We Can Do About It
Par Evan Davis. 2017
Low-level dishonesty is rife everywhere, in the form of exaggeration, selective use of facts, economy with the truth, careful drafting…
- from Trump and the Brexit debate to companies that tell us 'your call is important to us'. How did we get to a place where bullshit is not just rife but apparently so effective that it's become the communications strategy of our times? This brilliantly insightful book steps inside the panoply of deception employed in all walks of life and assesses how it has come to this. It sets out the surprising logic which explains why bullshit is both pervasive and persistent. Why are company annual reports often nonsense? Why should you not trust estate agents? And above all, why has political campaigning become the art of stretching the truth? Drawing on behavioural science, economics, psychology and of course his knowledge of the media, Evan ends by providing readers with a tool-kit to handle the kinds of deceptions we encounter every day, and charts a route through the muddy waters of the post-truth age.Underground England: Travels Beneath Our Cities and Country
Par Stephen Smith. 2010
UNDERGROUND ENGLAND takes an extraordinary and original look at our island nation - from below. Stephen Smith quite literally delves…
into the unknown country underneath ploughed fields, clifftops and market towns. UNDERGROUND ENGLAND will explore rudimentary earth dwellings and hidden Cold War cities; sulphurous natural springs and manmade underground waterways; priest holes and subterranean nooks created with more sinister purposes in mind. The author visits the endless military tunnels built below Chatham since the Napoleonic Wars; and the secret labyrinth quarried out under Liverpool by a religious eccentric. He gets into tight spots with speleologists, and gamely ventures down haunted tunnels and into the mythical resting-places of English kings. A fascinating and eye-opening exploration of the world that lies beneath our feet.Making Sense of Change Management
Par Mike Green, Esther Cameron. 2015
The world we live in continues to change at an intense rate. In order to succeed over the next few…
years, organizations must adapt to tough market conditions by changing their strategies, their structures, their boundaries and of course their expectations of staff and managers.Ideal reading for anyone who is currently part of or leading a change initiative, Making Sense of Change Management, 4th edition, is the definitive text in the field of change management. Aimed at students and professionals alike, it provides comprehensive coverage of the models, tools and techniques of successful change management with a focus on individual, team and organizational change to help the reader apply each concept to unique situations.Now with a new chapter exploring the integration of change management with project management, it also contains a completely revised and updated chapter on culture change that takes into account emerging thinking and practice.