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Perfect Customer Care
Par Ted Johns. 1994
Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing…
us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.Perfect Counselling
Par Max Eggert. 1996
Perfect Counselling provides you with an overview of what counselling is - and isn't - and gives you guidance on…
when it can be of value. The book is filled with examples and exercises to guide you through the skills and practice of counselling. Chapters include:--The process of counselling --Counselling skills --When to use counselling and when not to--Dealing with people who are reluctant or difficult--Gaining the commitment to action--Empowerment and tackling personal responsibility. This is the ideal book for anyone who frequently finds themselves in counselling situations in the office and outside work, and is also for everyone who is training, or considering training as a counsellor. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from finding your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.Perfect Confidence
Par Jan Ferguson. 2009
Perfect Confidence is the ideal companion for anyone who wants to boost their self-esteem. Covering everything from communicating clearly to…
handling conflict, it explains exactly why confidence matters and equips you with the skills you need to become more assertive. Whether you need to get ahead in the workplace or learn how to balance the demands of friends and family, Perfect Confidence has all you need to meet challenges head on.The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.Penguin Writers' Guides: How to Write Effective Emails
Par R L Trask. 2005
The Penguin Writers' Guides series provides authoritative, succinct and easy-to-follow guidance on specific aspects of written English. Whether you need…
to brush up your skills or get to grips with something for the first time, these invaluable Guides will help you find the best way to get your message across clearly and effectively.Many of us are spending more and more time using emails, especially at work. This practical guide steers you through all the basics and 'netiquette' of emailing strangers, business contacts and colleagues: from setting up an email account, presentation and formatting of your emails to how to avoid offensive blunders and the legal issues surrounding this kind of writing. It offers indispensable guidance for simple and direct writing - including cultural differences, appropriate language and common pitfalls - so that your emails give the best possible impression.A Parents' Guide To Primary School
Par Elizabeth Grahamslaw. 2004
Education is an obsession for parents and children alike and parents will worry about anything to do with their children's…
schooling, from which school to choose and when their child should start to what they need to learn and how they'll cope in the playground.Schools are crying out for parents to become more involved in their children's education. A Parents' Guide to Primary School contains indispensable advice on:- Pre-school and choosing the right primary school- Getting ready for school and the first day- The curriculum, SATs, homework and the importance of parents' involvement in their children's learning- Discipline and bullying- Governors and the PTA - how to get involved- Parents' evenings and reports- Extracurricular activities- Special needs- Moving on - preparing for secondary schoolPanic Attacks: A Practical Guide to Recognising and Dealing With Feelings of Panic
Par Ms S Breton. 1987
Panic attacks can ruin your life - but it lies within your power to overcome your fears and anxiety. Sue…
Breton - clinical psychologist, researcher into panic attacks and former sufferer - shows you how you can help yourself by understanding what type of task you have; taking short-term avoiding action to suit your personal needs; learning more about your own personality - which will give you power over panic for good. She includes breathing techniques and practical exercises to help you gain personal control, and provides advice for family and friends of panic attack sufferers.The Pain-Free Mindset: 7 Steps to Taking Control and Overcoming Chronic Pain
Par Dr Deepak Ravindran. 2021
If you know anyone who works in the NHS. A nurse, doctor, physio, dietitian, administrator, manager, literally anyone. Gift them…
this book.Dr Rupy AujlaThis book is an absolute must have for anyone who wants to take back control of their lives - and most importantly - their pain. Kate SilvertonThere is no easy fix when it comes to chronic pain. Opioids are often the first, addictive resort and surgery rarely achieves the pain free outcome promised. But while there is no single fix, there is a way out and it starts with your mindset.This is the powerful approach of The Pain-Free Mindset, where NHS pain consultant Dr Ravindran brings his 20 years of experience to offer you an effective set of techniques that will help you take back control and overcome your pain. In this groundbreaking guide you will:·Discover what happens to your body and brain when you experience pain·Learn how you can change the way you perceive and respond to pain - without taking addictive medication·Find the best pain-management plan for you and your lifestylePacked with science-backed tips and inspiring case studies this book will transform your mindset and show that you have the power to live pain free.Outpacer: The Blueprint for Breakthrough Success in the Digital Era
Par Alex Holt. 2022
Over the past decade a small number of companies have changed every aspect of how we live, work and play.…
These Outpacers have become enormous global businesses with companies like Google, Amazon, Netflix, Salesforce, Meta, Tesla and Apple all totally redefining what a successful organization looks and feels like.Each chapter in Outpacer focusses on an Outpacer characteristic required for organisational greatness and features examples of what it is and how to achieve it, including; how to structure your company's mission and vision, foster the right entrepreneurial culture, innovate, collaborate and utilise agile technology and data driven insights to drive continuous progress, deliver an exceptional customer experience and achieve outstanding results.Each Outpacer characteristic is illustrated by fascinating profiles of business leaders from companies such as Google, Amazon, Apple and Tesla who have driven phenomenal success, alongside profiles of the stars of film, tv, music and sport who share the same winning characteristic such as Reese Witherspoon, Jay Z and Sir Lewis Hamilton. The combination of business leaders and popular icons illustrate and inspire the reader helping them to learn how they too can lead an Outpacer business. This is not business as usual.The Other Side of Happiness: Embracing a More Fearless Approach to Living
Par Dr Brock Bastian. 2018
'Required reading ... Brock Bastian expertly picks apart the fundamental idea that humans thrive when they approach pleasure and avoid…
pain, explaining why hardship sometimes yields richer lives that are laden with meaning, deep social connections, and unexpected bliss' Adam Alter, author of Drunk Tank Pink In today's culture, happiness has become the new marker of success, while hardships are viewed as personal weaknesses, or problems to be fixed. We increasingly try to eradicate pain through medication and by insulating ourselves from risk and offence, despite being the safest generation to have ever lived. Yet in his research, renowned social psychologist Brock Bastian has found that suffering and sadness are neither antithetical to happiness nor incidental to it: they are a necessary ingredient for emotional well-being.Drawing on psychology, neuroscience and internationally acclaimed findings from Bastian's own lab, The Other Side of Happiness encourages us to take a more fearless approach to living. The most thrilling moments of our lives are often balanced on a knife edge between pleasure and pain, whether it is finding your true love, holding your new-born for the first time, finishing a marathon or even plunging into an icy sea. This is because pain and the threat of loss quite literally increase our capacity for happiness, as Bastian reveals, making us stronger, more resilient, more connected to other people and more attuned to what truly matters. Pain even makes us more mindful, since in our darkest moments we are especially focused and aware of the world around us. Our addiction to positivity and the pursuit of pleasure is actually making us miserable. Brock Bastian shows that, without some pain, we have no real way to achieve and appreciate the kind of happiness that is true and transcendent.Optimum Healing: A Practical Guide to Finding Holistic Health/Inner Peace
Par Craig Brown. 1998
OPTIMUM HEALING is an essential guide to everyone interested in what good health really means - and how to encourage…
it. Through case histories which mirror the lives of ordinary people everywhere, Dr Craig Brown shows that physical illness is often the expression of a deeper emotional and spiritual problem. He explains that five negative attributes underly all illness: anger, depression, guilt, attachment and worry, and that unless these are released, as one physical symptom is cured, so another will inevitably occur. In this highly readable book, Dr Brown offers practical suggestions, excercises and ideas to help you: *Confront and release your own negative attributes *Find a balance between your body, mind and spirit *Establish harmony with your environment *Discover your own path to optimum healing and inner peaceOpenhearted: Eighty Years of Love, Loss, Laughter and Letting Go
Par Ann Ingle. 2021
SHORTLISTED FOR TWO IRISH BOOK AWARDS'Something they don't tell you about getting older is that you fall. Oh, you hear…
about it in passing, of course, "She had a fall, poor thing". Falling is not something you ever think about as a younger woman. You think about falling in love . . .'At 20 Londoner Ann Ingle fell madly in love with an Irish fellow she met on holiday in Cornwall. At the church to arrange their shotgun wedding she discovered that he hadn't even told her his real name.Sixty-odd years later Ann looks back on that first glorious fall and in a series of essays considers what she has learned from the life that followed - bringing eight children into the world, their father's years of mental illness and tragic death at 40, being a cash-strapped single mother in 1980s Dublin, coming into her own in her middle years - going to college, working and writing, and continuing to evolve and learn into her ninth decade, even as she accepts the realities of being 'old'.Candid about everything that matters - love, sex, heartbreak, money, class, religion, mental health, rearing children (and letting them go), reading and writing, ageing - Open-Hearted is a compelling story about living life in a spirit of curiosity and delight and with a willingness to look for good in others._________________________________'By some distance the most courageous, most poignant, most life-affirming memoir I've read in the last twenty years and more' Paul Howard'Genuinely inspirational. I LOVE ANN INGLE' Marian Keyes'What a beautiful openhearted, at times broken-hearted memoir ... honest, funny, searingly direct, a wonderful voice ... remarkable' Joe Duffy'Really beautiful. Searingly honest, astonishingly frank and very, very funny' Maia DunphyOne Win a Day: 365 little steps to make a big difference
Par Charlotte Greedy. 2023
From the Sunday Times bestselling author of You Do You, an interactive workbook designed to bring a bit more magic…
into your everyday life, one day at a time.You can start at any point of the year. Every page contains a simple act of self-care to take on each day, that will make today just that little bit better than yesterday. It's the best friend by your bedside - a safe space to help you take stock, take a moment for yourself, and then get ready to take on the world!Try your hand at self-care bingo one day. Get back to nature the next. Learn how to heal yourself using your love language. Practice celebrating your daily success, whether this is making your bed or finally catching up with that friend you've been meaning to chat to for ages.With Charlotte's signature humour and heart, this book is here to cheer you on through the ups and downs the year may bring, and take small steps towards happiness a little more each day.One Man's Odyssey
Par Ian Pearce. 1986
Dr Ian Pearce is one of the foremost cancer specialists and is best known for his unorthodox treatment and pioneering…
work.Author of The Gate of Healing, Dr Pearce now writes an account of his personal spiritual journey which has led him away from the conventional, orthodox establishment point of view. A spiritual journey which has been responsible for sending him out on his mission of healing and holistic care.An inspirational, deeply profound work from a truly great man.The OMG Effect: 60-Second Sermons to Live a Fuller Life
Par Rev Chris Lee. 2020
NOW AVAILABLE: Bite-sized wisdom and inspirational advice to lift your spirits and help you live a fuller life - from…
Instagram's answer to Fleabag's 'Hot Priest'. ______________________ One minute could change your life. Reverend Christopher Lee is a young vicar who has taken the internet by storm. With more Instagram followers than the Arch Bishop of Canterbury and the Church of England put together, Rev Chris helps and inspires hundreds of thousands of his followers everyday with his sixty-second sermons, full of bite-sized wisdom for busy people. From family to faith, career to community, self-care to self-worth, The OMG Effect encapsulates Rev Chris Lee's uplifting message of positivity and inclusivity, which has inspired millions of people globally regardless of their religious beliefs (or lack thereof) and, throughout the Covid-19 pandemic, Rev. Chris Lee has been live-streaming prayer and faith sessions for those under lock-down, quarantine, or in self-isolation to help fight loneliness, give hope, and bring people together.Whether you're struggling with your self-esteem, trying to find your purpose, or dealing with disappointment, get ready to refresh your outlook, rediscover your self-worth, and start living a fuller life. 'You are loved. You are precious. You are of vital importance.' Rev Chris Lee __________________________________________________ What people on Instagram are saying about Rev Chris Lee: 'This is so universally applicable. Your sermons reach far and wide and are so healing. I needed to hear this today.' 'I've always been more spiritual than religious and veered away from the church, but you bring such love and light energy to the world.' 'I'm an atheist and I'd have a pint with Rev Chris. He has a good heart.' 'Rev Chris is the wholesome kind of positivity this world needs. I'm not even a religious person, and I'm over here nodding along like I know the good word.' 'You are the only Christian I can stand, tbh.' 'I'm not Christian but I always receive positive vibes from your account.' 'I'm not spiritual or anything. But I love your sermons because it still applies to life anyways.' 'Keep spreading those positive vibes, we need more people like you Rev Chris!!'Older and Bolder: My A-Z of surviving almost everything
Par Esther Rantzen. 2023
Be bolder as you grow older, and make sure you float above any challenges that threaten to overwhelm you. Multi-award-winning…
broadcaster, founder of Childline and The Silver Line, campaigner, mother, grandmother and joyous trailblazer of our times, Dame Esther Rantzen dazzles in the glory of getting older and ever bolder.And now in this energising A-Z, she time-travels through her most signi?cant memories, from meeting Princess Diana to creating a national outrage with a mischievous short ?lm about a driving dog, and re?ects with candour and humour on the life lessons she's learned, revealing the hints, hacks and personal philosophies that have been her secrets to surviving almost everything.We may not all achieve what Dame Esther has, but here we can soak up her wisdom, laugh with her, learn from her, embrace the passing years and march boldly on.The Old Man and the Sand Eel
Par Will Millard. 2018
'A wonderfully fluent account of how the strange magic of water and the beings that inhabit it can enchant and…
intoxicate' Chris YatesGrowing up on the Cambridgeshire Fens, Will Millard never felt more at home than when he was out with his granddad on the riverbank, whiling away the day catching fish. As he grew older his competitive urge to catch more and bigger fish led him away from that natural connection between him, his grandfather and the rivers of his home. That is, until the fateful day he let a record-breaking sand eel slip through his fingers and he knew that he had lost the magic of those days down by the river, and that something had to change. The Old Man and the Sand Eel is at its heart the story of three generations of men trying to figure out what it is to be a man, a father and a fisherman. It plots Will's scaly stepping stones back to his childhood innocence, when anything was possible and the wild was everywhere.***'[Will Millard] is a master wordsmith and his first book is a joyful testament to that' Isabelle Broom, Heat'[Will Millard] writes with a genuine sense of humility (...) humour and reflection' Kevin Parr, Countryfile 'Delightful and informative (...) beautifully drawn (...)The Old Man and The Sand Eel will be enjoyed by anyone who loves the challenge and mystery of baiting a hook and plopping it into the water' Spectator'This is post-modern nature writing that embraces beauty where it finds it and marvels at nature's tenacity (...) But there's more here than just fish. This is also a book about growing up, about how to retain a connection with those who raised you while forging your own identity - what to keep and what to discard. And it's about men. The strong surges of emotion that both draw them together and keep them apart, and the shared pastimes which recognise that intimacy and meaning aren't always accompanied by words' Olivia Edward, GeographicalThe Off Switch: Leave on time, relax your mind but still get more done
Par Professor Mark Cropley. 2015
'At a time when we are paying a heavy price for the collective delusion that being plugged in 24/7 is…
an express elevator to the top, The Off Switch reminds us that there is an alternative. Mark Cropley shows that intentionally switching off from work is not only essential for our well-being, it also allows for the unwinding and renewal that help us perform at our best when we switch back on.'Arianna HuffingtonWork better not longer- learn how to be more productive by switching off from work in the evenings, worrying less and facing the new working day fresh, full of energy and ambition.Work is a big part of our lives, but it's easier than ever to let it take over. Laptops, tablets and smartphones that are supposed to free us from the office actually bind us to it. If you've ever felt stressed as you checked your work email in the evenings, or found yourself unable to sleep worrying about tomorrow's meeting, then this is the book for you!Learning to flick THE OFF-SWITCH when you leave work is essential- not only for your sanity but also for your job. If you can learn to relax and rest effectively when you're not at work, you can then get more done when you're in the office. It's a win-win solution!In this unique book, Professor Mark Cropley, a world expert in how we recover from the working day, blends engaging real-life case studies, clinical expertise and evidence-based techniques to provide a complete guide for how to switch off better - get more enjoyment from your free time, and still get more done.Now is the Time: the phenomenal instant bestseller perfect for anyone searching for a deeper meaning to life
Par Stanislaus Kennedy. 2003
"Take time to live - it's what life is for."This is an inspiring and thought-provoking work of vision from multi-bestseller…
Sister Stanislaus Kennedy. A timely and prescient collection of thoughts and reflections, with one central message: we have the time, if we make the choice to take time...'Even the most convinced cynics will find something in Sister Stan's basic premise' -- Ireland on Sunday'Very beautifully written' -- ***** Reader review'A book I want to read & reread in order to plumb its depths' -- ***** Reader review*************************************************************SPIRITUAL REFLECTIONS ON TIME FOR EVERYBODYNow is the Time looks beyond the boundaries of any one faith or church and draws on the great spiritual and philosophical traditions of east and west.As Sister Stan focuses on a line of poetry from one of the world's great authors, an idea from a psychotherapist or philosopher, or a proverb from oriental wisdom, she weaves her own thoughts around them in a way that presents them afresh, and allows us to see them from a new perspective.This is book for everyone battling with today's current climate: young or old, male or female, for the converted, the irreligious or plain disaffected.Reflective, contemplative and spiritual, it is the perfect tonic to our busy and relentless world...Not Without a Fight: Ten Steps to Becoming Your Own Champion
Par Ramla Ali. 2021
Ramla Ali's life inside and outside the ring represents her ruthless refusal to quit and passion to fight for what…
she believes in.In her first book, Ramla details ten key fights - a combination of life's constant challenges and real bouts she's endured both in and outside of the ring - that have shaped her remarkable rise to date.From her arrival in England as a refugee to being drawn to the energy and spirit of her first boxercise class; from the adrenaline of her first amateur fights to how she often powered on alone, searching for a community of women like her, and her biggest win of all: letting love into her life.Each relatable lesson is packed full of honesty and urgency, powering the reader on to become their own champion.Not In Your Genes: The real reasons children are like their parents
Par Oliver James. 2016
Professor Robert Plomin, the world’s leading geneticist, said in 2014 of his search for genes that explain differences in our…
psychology: ‘I have been looking for these genes for fifteen years. I don’t have any’.Using a mixture of famous and ordinary people, Oliver James drills deep down into the childhood causes of our individuality, revealing why our upbringing, not our genes, plays such an important role in our wellbeing and success. The implications are huge: as adults we can change, we can clutch our fates from predetermined destiny, as parents we can radically alter the trajectory of our childrens’ lives, and as a society we could largely eradicate criminality and poverty.Not in Your Genes will not only change the way you think about yourself and the people around you, but give you the fuel to change your personality and your life for the better.